All the buyer needs to do is open a case on PayPal to receive their refund. pillarboxred View Listings. I wrote to the … In many cases the buyer is covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. WHAT SHOULD I DO? Skip to main content. Say something like: "Hello, thank you for purchasing the Starbucks mug. Estimated delivery dates let you know when you can expect an eBay item to arrive. The book was send through eBay shipping program so they are the person who posts it i understand. Do not waste your time and money calling ebay. Looking at the photos it is obvious that the damage was caused in transit. You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number. I cannot estibilish a clear contact with buyer. Contact the seller and see what course of action he would like you to take. Prev; 1; 2; Next; Page 1 of 2 . 2 min article ; Saving through combined shipping. Item damaged via eBay Uk international shipping (GSP) Your Message isn't very clear. Items arriving ‘damaged’ eBay’s Money Back Guarantee provides buyer confidence but has the potential to do the opposite for sellers since they are responsible for any item damage until it is delivered. Seller charges. If you can’t complete a sale with a buyer – for example, the item is damaged, you have fewer items in stock than you thought, or the buyer purchased the item using the wrong delivery address – you can cancel the transaction. If they go ahead with the claim, remain calm and polite but make it clear that the item was checked before sending and there was no damage. It was working when i sent it so it must have been something during the shipping process. biscuit73 1 1 Berlin; Posted 8 Apr 2010. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. Buyer opened a item damaged case in ebay and i have to respond. For non-managed payments sellers, eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments. You do need to contact CS directly though, and ask to be put through to the gsp team who specialise in this thing. It was damaged during shipping. Learn about the range of shipping options that you can offer buyers. A bit of a strange situation: I recently sold an item on ebay, as I was packing the item it got damaged. If the item is returned used or damaged, you may qualify to issue a partial refund. Message 14 of 38 (5,382 Views) 0 Helpful Highlighted. It only sold for $5 but shipping via Canada Post was $15 and that included insurance. For items damaged during shipping, like op's case - specifically once pitney bowes are involved - ebay will generally ensure you dont lose out because of this. Setting up your shipping options. Re: Item Damaged via Global Shipping Program. Should I refund the buyer's money and go after Canada Post or is that the buyer's responsibility? You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. There is no fee to join the Global Shipping Program, but some listing charges still apply to you and your buyer. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). The buyer has advised me that the item has arrived damaged. The item finally showed up a week later, and the buyer says it is damaged. Go to the Post Office with your receipt and claim compensation for the damage. 35 posts in this topic. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. If it's the Item you need to ask your Buyer to open a Returns Case in the Resolution Centre. Is the Item Damaged, or just the Packaging? I sent off an ebay package to a buyer. For managed payments sellers, selling fees for managed payments sellers apply, including an international fee. I live in NC and the buyer lives in CA. See Partial refund guidelines. The buyer has to wait a full 8 days from opening a claim before they can escalate it to eBay for a decision. Before you've sold your item. Find the shipping label for the item and select Create claim under More actions. Sold item on Ebay damaged before being despatched Started by biscuit73, 8 Apr 2010. UPAAA000000095986939 this is my global tracking number. The seller will also pay for return postage.. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. Item Damaged via Global Shipping Program. She told me I had to contact post office which I did not was told the person who mailed the item needs to file a claim. When a seller lists an item for sale with an international shipping option (such as worldwide shipping), it may result in the item being sold to a buyer on an eBay site other than the seller's original listing site. Once they do escalate it, they will be given a timeframe by eBay in which they must return it to complete the claim. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. If the item was damaged in the UK Shipping Centre or in international transit, we’ll cover the loss or damage to the buyer and you’ll keep the money from the sale. I have no insurance on shipping. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Read our full policy below for more details and specific requirements by listing category. You'll also be responsible for covering return shipping costs. Ask if they would like a replacement item from your store. I brought an item from a seller in the USA it's been delivered damaged to me in Australia. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. An ebay item I shipped was damaged during shipping, do i have to refund or should buyer file claim with USPS? It was not damaged before it left my house, I have pictures to prove it. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. Posts: 1,615. btw the comuputer is worth like $400 CAD Fortunately, if the cancellation is the seller's fault and the seller can't ship the item, there are some workarounds. If they do not escalate it, you would be better to just sit tight and hope it will timeout if the buyer does not return the item. Your Selling Fees will be Refunded. Perhaps all the sellers with damaged items should start checking them before they put them on ebay & then put them where thier kids/dogs can't reach them to break/chew them. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." I have been instructed to open a case against the item and not against the sell and i at a lose as … If a buyer threatens negative feedback to get something he is entitled to such as a return/refund on a damaged item, ebay do not consider that to be extortion. She wants me to buy another dress and only pay shipping. First of all, the item was misrouted somewhere in CA. Report Inappropriate Content. A common scam involves a fraudster purchasing a new item from eBay that they already have a broken version of. I shipped an item last week via USPS. Fill out the claim form. Do this in the "Return Details" page and not the normal messaging system. 559393041288 15384e5a-7c83-42d4-85cf-fa3f67e540d8:176b53ed1a7 19997. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. We are so sorry to … Frequently Asked Questions . who do I contact when the item I purchased was damaged in shipping? HOW or WHO do i contact them ? I talked to my seller about it and he confirmed that it was in good working order when it was shipped. eBay Labels is the easy way to handle shipping for your eBay sales. You Broke the Item WhenShipping, Discovered It Is Damaged, or Can't Find It . When I packed the item it was in perfect condition and I … Community Member. Wait until the last day before the case is escalated … looks like I've lost $400 and the will to ever use Ebay again. Please see The seller says its not his problem and i should contact the GSP? i sold a computer on ebay and the buyer says its not working. She will not do this. After over a month of emails and calling them. Keep all the packaging and take photos of the damage. Learn more shipping carriers and services available through eBay Labels. You will have to Send an International Returns Label and Refund through the Case when you get the Item back. I bought an item of eBay and it was damaged during shipment. it was well packed with fragile on the box. 2 min article ; Get help if you bought as a guest. First, message the buyer and explain. Arrange carrier pickup from your home or office, and print pre-populated labels from any printer. Registered: 18-01-2003. In future there is always the option of refusing to take delivery if you suspect transit damage. Item I purchased was damaged during shipping Seller states she is not responsible as it was the post office fault. The buyer of my item claims it was damaged badly during shipping. Save up to 30% off USPS, 37% off FedEx, and 48% off UPS ® Ground shipments. Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub. Everything you need to know about shipping when listing your item, from shipping options and rates to estimated delivery dates. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. Followers 4. PLZ HELP!!! Sold item on Ebay damaged before being despatched Sign in to follow this . The seller will also pay for return shipping.. Take advantage of free shipping supplies. You might also get a shipping discount because the seller saves money by combining items.